Below are some answers to frequently asked questions about our campervan rentals. We hope you find them useful.
To see our full Terms and Conditions, click here.
If you still have questions after reading this, please get in touch with us here.
What is included in the rental rate?
Our daily rates include:
Use of one of our vans and all the kit that comes as standard in it, as explained in the ‘what’s inside’ section of our website.
AA 24-hour roadside assistance
Goods & Services Tax (GST) of 15%
Raglan start and end location
What is the minimum rental duration?
During low season, the minimum hire period for our vans is 10 days, during peak season it is 21 days.
When are you open?
We are open from the start of September to the End of May.
Do you do one way hires?
We do offer one way hires (e.g. pick up on the North Island and drop off on the South Island). We charge for this service. Contact us to find out more.
Can we have more than one driver?
Yes. Up to three drivers can be named for free. We want you to be able to share the fun of driving our van!
When do I have to pay?
We need to take a deposit from you to secure the booking; this will be 20% of the rental value, minimum $100 and maximum $500.
Payment of the balance of the rental cost is due 28 days prior to vehicle collection (we’ll send you an email to remind you when it’s time).
How much is the excess (deductible) and can it be reduced?
The insurance excess (deductible) varies depending on insurance option taken:
HiAce Surf Campervan
(Max charge 30 days)
|Tyre & Windscreen Cover|
|Tyre & Windscreen Cover
Is there a bond?
Yes, we take a bond. It is equal to the insurance excess (deductible) or for ‘full cover’ options it is $500. The bond must be secured by the person named on the Rental Agreement when the van is collected. It is taken by ‘freezing’ funds on a credit card. If no credit card is available then we take the funds either from a debit card or in cash.
The bond is returned once we have checked the vehicle & its contents is returned with all terms of the Rental Agreement complied with. This is usually within 24 hours of the vehicle being returned.
Which payment methods do you accept?
We accept Visa, Mastercard, EFTPOS, PayPal, bank deposit and cash.
What happens if I want to cancel my booking?
Any booking may be cancelled without penalty within 3 days of receipt of confirmation, unless it is within 21 days of pick up.
Once the balance of the rental cost has been paid, the following charges will apply:
21 days or more prior to pick up: 20% of total rental charge.
8 days or more prior to pick up: 50% of total rental charge.
7 days or less prior to pick up or no show: 100% of total rental charge.
How old do I have to be to drive one of your vans?
All drivers must be 21 years old or older.
Do I need a special license to drive your vans?
No – A standard car license is all that’s required. You will need to show us a full driver’s licence that has been held for at least 2 years and is valid for the whole length of the rental for each driver.
Drivers with a non-English language licence must carry either an International Driving Permit [IDP] or accredited English translation of their licence while driving in New Zealand. Should you require further information regarding licenses for driving in New Zealand, please refer to the New Zealand Transport Authority website www.nzta.govt.nz
What comes inside your vans?
We pride ourselves in being able to offer you a van full of useful stuff and without clutter that might get in the way. A full list of van kit is available here. If you have any special requests of things that you’d like in your van, please let us know and we’ll see what we can do.
What boards fit the surfboard straps?
Our straps are designed to hold most types of surfboard from short shortboards to longboards. (We’ve frequently used them with a 9’2” but nothing bigger so far). Skis & snowboards will be fine too.
SUP (Stand-Up Paddle) boards, windsurfers & kayaks have not been tried. Please get in touch if you’ve a particular requirement & we’ll see if we can get hold of something similar & try it out before you book!
Do you have any vehicles with automatic transmission?
No – all our vehicles are manual transmission. Manual transmission vans give better fuel consumption and are in our opinion more rewarding to drive.
Other companies advertise Toyota HiAces as 2-3 berth. Will you allow 3 passengers in your HiAce Campervans?
We advertise our vans as suitable for two people because we think that they fit two people perfectly. However, the van has three seat belts and can accommodate three people, if they’re friendly in bed! A couple with a baby or young child should be fine in one of our vans.
Can a baby seat or a child’s booster seat be fitted to your campervans?
Yes, baby seats can be fitted to the front passenger seat of our Campervans. In New Zealand, children under the age of 5 are required by law to travel in an “approved” child restraint. We can offer baby and booster seats for hire if required, just let us know what you need when you make your booking.
Can I charge my phone / camera / laptop in the van?
Our vans come with three 12v outlets (cigar lighter style, two in the front, one in the back) AND twin USB charging adaptors. If you bring the correct lead, you’ll be able to charge your gadgets while driving or camping with no hassles. For things requiring mains power, there are plug sockets in our vans. You’ll need to be plugged into the mains at a campground to use them.
Can I smoke in the campervan?
We have a strict NO SMOKING policy in all our vehicles, and if there is any sign and/or smell of cigarette smoke we can charge a significant fee.
Can I bring animals on holiday with me?
Sorry, you’ll have to leave your pets at home. Animals are not allowed to travel in any PiwiWiwi vehicles, with the exception of registered guide dogs.
Do you have Diesel campervans?
No we do not. Diesel is a lot cheaper to buy than petrol but diesel vehicles are liable ‘Road User Charges’ (RUCs) at roughly 6 cents/km. This makes petrol and diesel vehicles cost roughly the same to drive.
Can you tell me any more about your vans?
The pages linked here give a good explanation of our vans. If you require any other information, please get in touch.
Where and when can I pick up and drop off the van?
We are based in Raglan. This beautiful little bohemian surf town (with world famous waves) is on the West Coast of the North Island. It has fine cafes, several beaches and a relaxed vibe. Vans can be picked up and dropped off 7 days a week at our depot in Raglan. We can arrange pick up and drop off in Hamilton (additional cost might apply depending on length of rental, please get in touch).
Can you pick me up from the Airport?
Yes of course, we can arrange for someone to be waiting at either Auckland or Hamilton airport to meet your flight. We strongly recommend this. It starts your holiday off at a relaxed pace rather than standing in line and then dealing with a new vehicle, city and side of road after a long flight Depending on the length of the rental, there might be a charge for this service, please discuss it with us at the time of booking.
How long should I allow for the handover at the beginning of my holiday?
If it’s your first time with a campervan we would like to spend at least an hour with you. This gives us time to make you comfortable with the campervan, your new holiday home! We take time to explain the van’s operation, New Zealand driving etiquette, camping tips and anything else you might want to ask us.
Can I leave my baggage and boardbags with you when I’ve unpacked?
While you are renting one of our vehicles we are more than happy to store your suitcases, boardbags and most other things if you feel you don’t need them.
Are there any restrictions on where I can drive your vans?
Yes, but this will not affect on your holiday.
You may drive our vans on any well maintained formed road in New Zealand with the exception of the following: Ninety Mile Beach – Northland, North of Colville Township – Coromandel Peninsula, Bluff Road that runs between Kuaotunu and Mataurangi – Coromandel Peninsula, Skippers Canyon Road – Queenstown and Ball Hutt Road – Mt Cook. Please note that if you ignore these restrictions the van will not covered by insurance when travelling on these roads & you will be fully liable for any damage and/or recovery costs.
Where can I camp?
New Zealand is an amazing country to travel and camp in. It’s safe, there are no nasty animals to be wary of and of course you’re surrounded by incredible scenery. There are thousands of campgrounds and holiday parks across the two islands that range from very very basic to luxury, and are priced accordingly (usually from $5 to $35 a night). We’ll provide you with some campground information in your van, but there are many hidden gems out there that you’ll stumble across on your travels. . A great online guide to campgrounds is here
What about freedom camping?
Freedom camping is generally permitted but there are restrictions on where you can freedom camp. If unsure, always ask; the official advice with stopping on the side of the road or bush reserve is – ‘Assume nothing, ask a local’. We recommend that you check online or with the local information centre first. More information can be found here.
It goes without saying that if you do free camp, please ‘leave no trace’, don’t leave any rubbish or traces of your stay. We also recommend that you go to a campground every 3rd or 4th night to fill your fresh water and have a shower!